Effective Date: [29/09/2026]
At [LTRT.CO.IN], we carefully inspect and pack every product before dispatch to ensure it reaches you in proper condition.
No Refund & No Exchange
All purchases made through our website are final and non-refundable. We do not offer refunds, returns, replacements, or exchanges once an order has been delivered.
Damaged or Incorrect Product
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
To raise a complaint, you must provide:
- A clear unboxing video recorded continuously from the sealed package opening
- Clear photographs of the product and packaging
- Your order number and delivery details
Unboxing video is mandatory for any claim regarding a damaged, defective, missing, or incorrect product. Claims without valid video proof may not be accepted.
Important Conditions
- Products must not be used, opened, altered, or damaged by the customer.
- Complaints submitted after 48 hours of delivery will not be considered.
- Minor variations in color, texture, appearance, or packaging may occur and do not qualify for a refund or exchange.
- Once an order has been successfully delivered, cancellation requests will not be accepted.
- Shipping or delivery charges, where applicable, are non-refundable.
Order Cancellation
Orders can only be cancelled before dispatch, subject to our order-processing status. Once an order has been dispatched, cancellation is not available.
Contact Us
For any eligible issue, please contact us at:
Email: [ltrtonline@gmail.com]
WhatsApp/Phone: [9810223800]
We reserve the right to review each claim and determine eligibility based on the evidence provided.
By placing an order on our website, you acknowledge and agree to this No Refund & No Exchange Policy.
Note: Make sure this policy matches the consumer-protection and e-commerce rules applicable to your business and product category.